Borough Departments
Administration
Borough Hall supports residents with utility payments, facility reservations, recreation sign-ups, recycling access, and issue reporting for water and sewer.
Borough Hall Can Help You
Borough Hall is open Monday – Friday from 8:00 am to 5:00 pm. Along with being a central source of information for residents of the Borough, residents may:
Water/Sewer Payments
Pay your bill securely with Visa, MasterCard, or Discover
Facility Rental
Book the Bicentennial House or Pavilion for events
Pool & Playground Registration
Register pool & playground access
Recycling Containers
Request your recycling bin
Report water or sewer issues
After hours call the non-emergency Police line at 610-373-0111
Frequently Asked Questions
How do I file a complaint?
Depending on the type of complaint you are calling about you would want to contact that department directly. Property Maintenance complaints must be completed in writing by using a form.
Where can I pay my Real Estate Taxes?
Borough and County Real Estate taxes are issued in March and can be paid at the Borough of West Reading Office located at 500 Chestnut Street, West Reading, PA 19611 during normal business hours, or through the mail or drop box located in the parking lot. For a list of Tax Collector sitting hours please click here.
What are the top 10 things to recycle in your home?
Recycling in your home isn’t restricted to the kitchen! Do your part in every room of the house.
- Newspaper
- Tissue box
- Magazine
- Shampoo bottles (some recycled plastics become car parts, reusable kitchenware and more)
- Soap boxes
- Toilet paper roll
- Food boxes
- Food cans (steel is continuously recyclable. When recycled it can become a bike, a bridge or back to a can again!)
- Milk jug
- Soda cans (today’s aluminum cans have about 68% recycled content)
- EXTRA CREDIT: Plastic bags and wrap – Recyclable yes, just not in your curbside bin. Take to a retailer near you.
The average American generates 4.4 pounds of trash and recyclables per day that adds up to 250 million tons per year in the U.S.
Who do I call if my trash or recycling is not picked up?
Please contact the Administration Office at 610-374-8273 extension 221.
Who do I call about school tax questions?
Where can I review a copy of the Borough's Budget?
Copies of the budget can be viewed here or at the Borough Hall Office, 500 Chestnut Street, West Reading, PA 19611.
What are the major sources of revenue for the budget?
Real Estate Taxes, Earned Income Tax, Business Privilege Tax, Real Estate Transer Tax and Cable Franchise Fees are among the higher sources of revenue.
When are trash and recyclables collected?
Real Estate Taxes, Earned Income Tax, Business Privilege Tax, Real Estate Transer Tax and Cable Franchise Fees are among the higher sources of revenue.
I want to plant a tree on my property, are there any restrictions?
Trees and shrubs are not permitted to be located within the road right-of-way of any public street. The setback distance from the edge of the road varies between 8 and 15 feet depending on what road your property fronts. Trees and shrubs are not permitted within sight triangles of road intersections. Trees and large shrubs are also not permitted within sanitary sewer, storm sewer and some other utility easements. It is important to keep trees trimmed along public streets. Borough Ordinance requires trees to have a minimum clearance of 8 feet above sidewalks and 16 feet above the paved portion of the street. It is also not a good idea to plant trees near the sewer lateral to your home because the roots could work their way down into the lateral and cause a sewer backup.
Prior to digging a PA One Call must be placed to allow the underground utilities to be marked.
I'm going to replace the windows on my house, do I need a permit for that?
If you are simply taking out the old windows and replacing them with windows of the same exact size and location, than no, a permit is not required. If you plan on taking out a 3 foot wide window and replacing that with a 6 foot wide double window, then yes a permit would be required because you are making structural changes. The new wider opening has to be properly framed out with the correct size header in order to support the loads of the larger opening. Please complete a Building Permit application describing in detail the work to be done, including window and header dimensions.
Do I need a permit for a paver patio?
Yes, a Zoning Permit is required to be submitted prior to the start of your project. In order to calculate the amount of impervious coverage for your property a drawing of a bird’s eye view is needed with measurements of everything that exists (i.e. house, sidewalk, driveway, patio, deck, grass/flower beds, etc.). Also, side and rear yard setbacks must be maintained, which vary by Zoning District.
Do I need a permit for a shed?
Yes, a Zoning Application is required to be submitted prior to the start of your project. In order to calculate the amount of impervious coverage for your property a drawing of a bird’s eye view is needed with measurements of everything that exists (i.e. house, sidewalk, driveway, patio, deck, grass/flower beds, etc.). Also, side and rear yard setbacks must be maintained, which vary by Zoning District.
Can I report a sidewalk that has not been cleared of snow?
Yes, but please keep in mind that businesses have 24 hours to clear their sidewalk and, residents have 36 hours to clear their sidewalk after the storm ends. Click here for further information.
How do I report a broken/uneven/cracked sidewalk?
Homeowners are responsible to fix and repair the sidewalk on their property. To file a complaint with the Code Department please submit a Property Maintenance Complaint form.
My kids want a pool, what do I need to know before I buy one?
Pools with the ability to hold more than 24 inches of water require Building and Zoning approval. Please visit § 455-118 Swimming pools for further information regarding placement, fencing requirements, filtering requirements, etc.
My neighbor's grass is 2' tall, what can be done?
We ask that you fill out a written Property Maintenance Complaint Form listing the property in question. The Borough enforces grass and weeds on a property that shall not exceed 10 inches in height. Upon receipt of the complaint form and verification of the violation, the Borough will issue a Notice of Violation requesting the violation to be corrected within 3 days of receiving the notice. After the 3rd day if the grass/weeds have not been cut, the Borough will contract for the work to be completed. The cost for these services will be billed to the owner of the propety. Failure to pay for these services would result in a lien being placed against the real-estate.
I need to replace my curb and/or sidewalk, what do I need to do?
A Building Application is required, describe in detail the work to be performed including sidewalk and curb dimensions. For specifications please see Attachment 1 – Sidewalk curb and driveway drawings.
I want to finish my basement, what do I need to do?
A Building Application and basement layout plan is required. Please be advised that basements now require a form of emergency egress that communicates directly to the outdoors. If the basement is not equipped with a walkout door, a bilco door, or a window well, an egress will have to be installed.
Do I need a permit for a fence?
Yes, a Zoning Application is required to be submitted prior to starting your project. Please visit the section of the Code of Ordinances pertaining to Buffer Strips for futher information.
What if a tree caused damage to the sidewalk?
Because of the value placed on larger trees, damage to sidewalks and curbs should be repaired in lieu of removing established trees. Sidewalk grinding or ramping can remove a trip hazard. For severe lifting, the sidewalk must be removed and relaid, preferably curving around large roots. Root pruning before repouring can minimize changes of a reoccurrence. Most concrete contractors are not root pruning experts and can make a tree unsafe. Contact the Code Enforcement Department to make arrangements for the Public Works Department to safely trim roots, at no charge to the home owner.
| Name | Title | Phone |
|---|---|---|
| Stephanie Burkholder | Administrative Clerk | 610-374-8273 Ext. 221 |
| Randall Miller | Borough Manager | 610-374-8273 Ext. 220 |
| Cynthia Madeira | Borough Secretary | 610-374-8273 Ext. 222 |
| Jeanette Rentschler | Treasurer | 610-374-8273 Ext. 224 |
| Helen Moyer | Assistant Treasurer | 610-374-8273 Ext. 240 |
