Utility Information
Utility Bill Payment
Key Contact
Stephanie Burkholder
610-374-8273 Ext. 221
Our online payment option saves you time and gives you more flexibility in how you pay your bill. If you have an internet connection and an e-mail address, you can pay your bill online! It’s fast, it’s easy, and you no longer have to write a check or find a stamp when it’s time to send in your payment.
Online is the Easiest Way to Pay Your Bill!
How It Works
We have partnered with Xpress Bill Pay, the premier provider of online payment systems. When you sign up for online bill payment, you will get a secure password to access your personal account at xpressbillpay.com. A reminder text or email will be sent to let you know when your bill is online. Notifications for statements, payments, and Auto Pays are available and can be edited under Account Settings. Online bills cannot get lost in the mail and are accessible anytime, 24/7, and anywhere! You can also help keep our planet healthy and sustainable by opting to go paperless.
Just log in through your web browser to view your bill. Select a payment type – credit card, debit card, or electronic funds transfer – enter the requested information, and you’re done! It’s that easy, and it only takes a few minutes.
Please note that Xpress Bill Pay will assess a transaction fee of 3.5% for all credit and debit card transactions. A $1.00 per transaction fee will be assessed for electronic check processing. These transaction fees will apply to all electronic payments, including Auto Pay. Bill pay transactions that are offered by many banks and credit unions, which allow you to set up automatic payments for bills, will not incur fees.
Water / Sewer / Trash Bill Schedule
* Utility bills are due on the last business day of the month.
1st Quarter
Months Billed: January – March
Bills Mailed: April 1st
Due Date: April 30th*
2nd Quarter
Months Billed: April – June
Bills Mailed: July 1st
Due Date: July 31st*
3rd Quarter
Months Billed: July – September
Bills Mailed: October 1st
Due Date: October 30th*
4th Quarter
Months Billed: October – December
Bills Mailed: January 1st
Due Date: January 29th*
Sign up for “Online Bill Pay” by following these steps:
- Go to www.xpressbillpay.com
- Select “New to Xpress Bill Pay”
- Fill in the brief form
- Pay your bill or set up automatic payments
To help you create a secure login, link a bill for display each time you login and walk you through the payment process please see the XBP First Time Users Manual.
Looking for another fast and convenient way to pay your utility bills? Xpress Bill Pay’s new and improved app for iPhone and Android is now available for download from the Google Play and App stores.
Alternatively, without creating a login, Guest Checkout lets you view your balance due and quickly make a payment. The checkout process will allow you to “opt-in for future notifications”, which will email a payment link at the next billing cycle.
Tenants may access the online account and register for email/text notifications. Should you have any questions regarding your Xpress Bill Pay account, setting up Auto Pay, or signing up, don’t hesitate to contact Xpress Bill Pay directly at 800-766-2350 or email support@xpressbillpay.com. Phone support is available Weekdays 6:00 AM – 6:00 PM (Mountain Time)—closed Weekends and Holidays.
Other Available Payment Methods
By Phone
Credit card and electronic fund transfers can be made by calling 610-374-8273 (transaction fees apply, as noted above).
By Mail
Borough of West Reading
500 Chestnut Street
West Reading, PA 19611
In Person
Pay utilities in person at West Reading Borough Hall, Monday–Friday, 8 a.m.–5 p.m. Cash, check, and card accepted. Or use the grey drop box in the parking lot near police vehicles.
Budget Plan
If quarterly budgeting of your water, sewer, and refuse bills is difficult to fit into your budget the Borough offers an optional payment program to residential customers. In order to enroll in a Budget Payment Plan Agreement your account must be paid up to date. Continued participation requires that payments be made on or before the due date each month. Recurring, automatic monthly payments may be established through the Borough’s credit card processing company.
Payment reminders will not be provided on a monthly basis. It is the owner’s and/or tenant’s responsibility to ensure payment is received in a timely fashion pursuant to the terms and conditions of the Repayment or Budget Payment Plan Agreements.
Payment Arrangements
You are encouraged to visit or call Borough Hall immediately to make payment arrangements if you are experiencing financial hardship. Services that are shut off for non-payment require full payment of the past due balance plus additional fees for reconnection of those services. A Repayment Plan Agreement is useful when you might owe several months of utility bills but need a plan to get back on schedule.