Commendations / Complaints

Commendation / Complaint

Commendations

The West Reading Fire Department encourages commendations for volunteers who perform their duties admirably.

Commendations can consist of an appreciative phone call to the Fire Chief, a formal award presented by the Fire Chief, or a letter, which is the most common form of recognition. Letters should describe the location and events of the incident along with the firefighter's name.

If you want to commend a firefighter for a job well done, please contact the West Reading Fire Department by email or call 610-372-9621. If possible, please have ready the name of the firefighter, date, time and type of incident.

You may also contact the department in writing at:

Attn: Commendations

Complaints

The West Reading Fire Department is dedicated to providing its citizens with effective and professional life safety and fire protection services. A positive relationship between the Fire Department and the public, fostered by trust and confidence, is essential to the provision of such services.

The Department has instituted provisions for prompt receipt, investigation and disposition of complaints regarding the conduct of its members. Please note that you may remain anonymous when filing a complaint.

Your valid concerns and criticisms help us protect the community from possible misconduct by volunteers. At the same time, a thorough and impartial investigation procedure helps protect volunteers from unwarranted charges when they perform their duties properly.

You may file a complaint against a member of the West Reading Fire Department by either email or call 610-372-9621.